Turn customers into regulars.
Know who’s new, who keeps coming back, and who you haven’t seen in a while. Turn that understanding into thoughtful rewards and timely follow-ups.
Thandi’s back.
Northside Coffee
6 visits
Every customer is at a different point. Know what to do next.
From the first welcome to the next visit, turn what you know into a reason to return.
Your customers
Your welcome rule, automatically
Make the first visit count.
With your welcome campaign active, Hydra issues the gift you’ve chosen when Nomsa joins.
Northside Coffee
Your first coffee is on us.
Give them something worth coming back for.
From a coffee on you to gift vouchers from participating retailers, make the reward part of the reason they return.
Rewards from your business.
Set a goal and choose the reward.
Gift voucher
Gifts from participating retailers.
Eligible points can become retailer gift vouchers.
Participating gift-voucher retailers
A sample of participating retailers.
Everyday essentials
- Pick n Pay
- Dis-Chem
Food & coffee
- Nando’s
- Vida e caffe
- Bootlegger
- Kauai
Style & outdoors
- Nike
- Cape Union Mart
- Sportsmans Warehouse
- Footgear
Tech & play
- iStore
- Hamleys
Your business, on their phone.
Customers join through your QR or connected WhatsApp number.
No member app required.
Join your business.
Customers use your QR or text JOIN to your connected WhatsApp number.
Be recognised when they return.
Staff find the member in Hydra Desk and record their visit.
Stay connected.
Eligible messages and rewards come through your business’s connected WhatsApp number.
See Hydra at work in your business.
Walk through joining, rewards and customer follow-up with our team.
Before you get started
How do we get started?
Request a demo and tell us about your business. We’ll walk through how your customers join, what you want to reward, and the setup you need.
Can we choose what to reward?
Yes. You choose the audience, goal and reward for each campaign, from a welcome gift to a reward for repeat visits. You activate the campaigns you want to run.
What do our staff need to do?
For an in-person return, staff find the member in Hydra Desk using their phone number or membership pass, then record the visit. Active campaigns track qualifying visits against the goals you’ve set.
Do customers need to download an app?
No. Customers can join through your business QR or connected WhatsApp number. They receive a business-branded membership pass to keep for their next visit.
Do we need WhatsApp to use Hydra?
No. Customers can join through your business QR, and staff can record visits in Hydra Desk. If you want WhatsApp messages, Hydra helps connect an official number for your business.
Can customers choose a retailer gift?
Eligible points can be exchanged for gift vouchers from participating retailers. The available retailers, voucher values and points required can vary.